I. HOW DO I USE THE SKIN PERFECTER?

Q: How often should I use the Skin Perfecter?

A: The recommended use of the Skin Perfecter is 3 minutes a day, 3 times a week.

Q: How do I use the Skin Perfecter to deep cleanse, exfoliate, and extract?

A: Press Power button, then Mode button 2 times until HI is green. Hold the unit with the tip of the spatula angled down. Keeping face wet, gently glide the spatula outward and upward over the face, nose, and neck.

Q: How do I use the Skin Perfecter to infuse skincare products?

A: Apply serum or other skincare treatment to face and neck. Press Power button, then Mode button three times until HI and Pulse are green. Hold the unit with the tip of the spatula flat against the skin. Gently glide the spatula outward and upward over face, nose, and neck.

Q: Can I use the Skin Perfecter on skin that is not wet?

A: When cleansing, exfoliating, or extracting, make sure that skin stays wet. Keeping the skin wet is essential for the ultrasonic waves to create cavitation, which is the sudden formation and collapse of bubbles in a liquid. The impact of micro-bubbles collapsing on the skin surface creates micro-jets that increase the permeability of cell walls, softening pores and pushing out impurities and cellular debris.

Q: Can I use my existing skincare products with the Skin Perfecter?

A: When cleansing, exfoliating, or extracting, you may use water or your preferred low-foaming cleanser. Make sure that skin stays wet while you use the Skin Perfecter to cleanser, exfoliate, or extract. When infusing skincare product, you may use your preferred product. Serums are ideal when you use the Skin Perfecter to accelerate absorption into the skin.

Q: What is the difference between the steady ultrasonic vibrations and the pulsing ultrasonic vibrations?

A: The steady ultrasonic vibrations promote cleansing, exfoliating, and extracting. The pulsing ultrasonic vibrations accelerate the absorption of skincare products, tone, and stimulate the skin.

Q: How often should I charge the Skin Perfecter?

A: The battery lasts approximately 2 hours without recharging.

Q: How long does it take to charge the Skin Perfecter?

A: It takes approximately 3 hours to fully charge the Skin Perfecter.

II. HOW DOES THE SKIN PERFECTER BENEFIT MY SKIN?

Q: What does the Skin Perfecter do?

A: The Skin Perfecter is a four-in-one beauty tool: cleanser, exfoliator, extractor, infuser.
  1. It deep cleanses skin and pores of excess oil, makeup residue, and surface impurities.
  2. It gently removes cellular buildup using non-abrasive micro-exfoliation.
  3. It extracts imperfections and reduces the appearance of enlarged pores.
  4. It accelerates absorption of serums and other skincare treatments.

Q: How does the Skin Perfecter benefit my skin?

A: Every treatment visibly improves the appearance of lines and wrinkles, pores, uneven texture, clarity, and smoothness.

Q: Will the Skin Perfecter irritate my skin before it starts to look better?

A: The Skin Perfecter has been clinically tested and shown not to irritate your skin. However, if any redness develops, discontinue use.

Q: What makes the Skin Perfecter different from other skincare devices?

A: The Skin Perfecter is easy to use and does not ever require replacement brushes, cartridges, or discs. The low frequency ultrasonic waves are non-invasive and highly effective for cleansing, exfoliating, extracting, and infusing skincare products, without causing any discomfort or irritation.

Q: Is the Skin Perfecter safe for all skin types?

A: Yes, this beauty tool is suitable for all skin types.

Q: Is the Skin Perfecter safe for sensitive skin?

A: The Skin Perfecter has different levels of intensity. For sensitive skin, you may cleanse at a low level of intensity by simply pressing the Power button. To infuse skincare product at a pulsating low level of intensity, press the Power button, then the Mode button 1 time.

Q: How quickly will I see a visible improvement?

A: You will see an immediate improvement. Every treatment with the Skin Perfecter visibly improves the appearance of lines and wrinkles, pores, uneven texture, clarity, and smoothness.

Q: Will my skin continue to get better?

A: Clinical studies have shown that the appearance of skin continues to improve when the Skin Perfecter is used 3 minutes a day, 3 times a week.

Q: Will the Skin Perfecter reduce large pores?

A: Clinical studies have shown that after treatment with the Skin Perfecter, pores look smaller and skin looks smoother and healthier-looking.

Q: Will the Skin Perfecter help get rid of blackheads?

A: The Skin Perfecter extracts skin imperfections like whiteheads and blackheads without irritation.

Q: Is the Skin Perfecter safe to use on pregnant women?

A: Pregnant woman should consult with their doctor before using the Skin Perfecter or any anti-aging skincare products.

III. HOW DOES ULTRASONIC SKINCARE WORK?

Q: How do ultrasonic waves work?

A: The Skin Perfecter provides 28,000 ultrasonic vibrations per second to gently cleanse, tone, and stimulate the skin while accelerating the absorption of skincare treatments. These low frequency ultrasonic waves create cavitation, which is the sudden formation and collapse of bubbles in a liquid. The impact of micro-bubbles collapsing on the skin surface creates micro-jets that increase the permeability of cell walls, transporting molecules through the stratum corneum. Low frequency ultrasound treatments have immediate two-fold benefits: 1) to deeply cleanse by softening pores, pushing out impurities and cellular debris, and 2) to enhance the delivery of appropriately formulated, topical skincare treatments by propelling products more effectively to the targeted area.

Q: Why is ultrasonic cleansing unique?

A: The technology provided by the Skin Perfecter provides painless extraction, gentle yet thorough exfoliation, and deeper penetration of appropriately formulated skincare products--offering benefits and results that cannot be achieved by hands and skincare products alone. Plus, the Skin Perfecter is easy to use and never requires brushes, cartridges, or discs.

IV. HOW DO I TAKE CARE OF MY SKIN PERFECTER?

Q: How do I clean my Skin Perfecter?

A: Do not immerse the unit in water. After each use, clean the stainless steel spatula with water or a cotton pad saturated with rubbing alcohol.

Q: Where should I store the Skin Perfecter?

A: Cover the Skin Perfecter with the protective cap, and store the unit in a dry place. Do not operate or store the unit in a room with temperatures higher than 40º C / 104º F or lower than 0º C / 32º F.

Q: What should I do if my device does not work when powered on?

A: The battery may be low or empty. Recharge the device by using the Skin Perfecter power supply adapter. The Battery Indicator will turn from red to off when the unit is fully charged.

Q: What should I do if the device appears damaged or has fallen into water?

A: If the product appears damaged or has fallen into water, discontinue use and return the Skin Perfecter to the original place of purchase.

Q: What should I do if the spatula is starting to detach from the handle?

A: If the spatula is deformed or starting to detach from the handle, discontinue use and return the Skin Perfecter to the original place of purchase.

V. HOW DO I MANAGE MY ORDER?

Q: Where can I order the Skin Perfecter?

A: You may order the Skin Perfecter at skinperfecter.com, at select salons and spas, or by calling 1-888-719-7222 between 9 a.m. and 5:30 p.m. PST (Monday through Friday).

Q: How long does it take to process my order?

A: Please allow 2 to 5 business days to process your order. Once your order has been processed, it will be delivered within 7 to 10 business days.

Q: When will I receive my order?

A: After your order has been processed, it will arrive within 7 to 10 business days. If you have not received your order within 10 business days, please contact Customer Care at 1-888-719-7222 between 9 a.m. and 5:30 p.m. PST (Monday through Friday).

Q: How do I find out the status of my order?

A: To find out the status of your order and your delivery schedule, please call Customer Care at 1-888-719-7222 between 9 a.m. and 5:30 p.m. PST (Monday through Friday).

Q: Who will deliver my package?

A: United Parcel Service (UPS) Ground or USPS will deliver your package. All orders are shipped with confirmation of delivery. If your order has not arrived within 7 to 10 business days of the shipment date, please contact Customer Care at 1-888-719-7222 between 9 a.m. and 5:30 p.m. PST (Monday through Friday).

Q: What if I never received my order, even if it was reported as delivered?

A: If you did not receive your package within 7 to 10 business days even though the UPS tracking number indicated delivery confirmation, please contact Customer Care at 1-888-719-7222 between 9 a.m. and 5:30 p.m. PST (Monday through Friday).

Q: Can I purchase products by phone?

A: You may order products by phone at 1-888-719-7222 between 9 a.m. and 5:30 p.m. PST (Monday through Friday).

VI. WHAT IS THE PROCEDURE FOR RETURNS?

Q: How do I return my product?

A: If you wish to return your product, please call Customer Care for instructions at 1-888-719-7222 between 9 a.m. and 5:30 p.m. PST (Monday through Friday).

Q: What should I do if I receive a damaged product?

A: Any product damaged during shipping will be replaced at no charge. Please contact Customer Care at 1-888-719-7222 between 9 a.m. and 5:30 p.m. PST (Monday through Friday).

Q: What if shipping and delivery errors occurred with my order?

A: If you experience any problems or discrepancies with your order, please contact Customer Care at 1-888-719-7222 between 9 a.m. and 5:30 p.m. PST (Monday through Friday) so we may promptly resolve the issue.

My Account

Follow Us

Sign Up for Skin Perfecter E-mails

© 2017 Skin Perfecter